Shipping Policy

Shipping Policy (Lisslux)

Last updated: March 6, 2026

At Lisslux, we aim to deliver your order quickly and smoothly. Below you’ll find our shipping information, delivery time estimates, and what to do if there’s an issue.

1) Shipping Time

Orders are typically delivered within 5–8 business days.

Please note: delivery times are estimates and can vary slightly due to carrier delays, customs processing, holidays, or local conditions.

2) Processing Time

Orders are typically processed within 1–3 business days before shipment. During busy periods, processing may take slightly longer.

Once your order ships, you’ll receive a confirmation email with tracking details (when available).

3) Tracking Your Order

When your order is dispatched, we provide tracking information where available.

In some regions or for certain delivery routes, tracking updates may be delayed or limited while the parcel is in transit. If tracking appears “stuck” for a short period, this is usually normal.

4) Address Accuracy & Delivery Responsibility

Please ensure your shipping address is complete and correct at checkout. We cannot be responsible for delivery issues caused by:

  • incorrect or incomplete address

  • unknown recipient / no such number

  • refused delivery

  • failure to pick up the parcel in time

  • no safe delivery location provided by the local carrier

  • customs delays or local carrier handling

If your parcel is held at a local pickup point or post office, the customer is responsible for collecting it within the carrier’s timeframe.

If a package is returned due to an address issue or failed pickup, reshipping may require an additional shipping fee.

5) Customs, Duties & Taxes

Depending on your location, your order may be subject to customs processing or local import fees. Any duties or taxes charged by local authorities are the responsibility of the customer.

6) Delivery Issues (Delayed or Missing Orders)

If your order is delayed or you have not received it within the expected timeframe, please contact us at:
info@lisslux@gmail.com (include your order number)

We will investigate with the carrier and do our best to resolve the issue.

If tracking shows “delivered” but you can’t locate your parcel, please check your mailbox/safe place, ask neighbors/building reception, and contact the carrier/post office as soon as possible.

7) Force Majeure

We are not responsible for shipping delays caused by events outside our control, including natural disasters, strikes, carrier disruptions, customs inspections, or other force majeure events. We will always do our best to keep you informed and assist where possible.

Contact Us

If you have any questions about shipping or your order, contact us at:
johan.salwork@gmail.com