Refund Policy

Refund Policy (Lisslux)

Last updated: March 6, 2026

At Lisslux, we want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help. This Refund Policy explains when refunds may be available and what we need to resolve your request.

For support, contact: info@lisslux@gmail.com (include your order number).

1) What We Need From You

To process a refund request, we may ask for:

  • your order number

  • a short description of the issue

  • clear photos of the item and packaging (including the shipping label)

  • if needed, a short video showing the issue

Providing complete proof helps us resolve cases faster and fairly.

2) Hygiene & Safety (Personal Care Products)

Because our products are personal care items, we do not offer refunds for opened, used, or tested products, unless the item arrives damaged, defective, or incorrect. This is for hygiene and safety reasons.

3) Refund Eligibility

A) Damaged Items

If your item arrives damaged:

  • Badly damaged: eligible for a full refund or replacement

  • Partially damaged: eligible for a partial refund or replacement

Please contact us within 7 days of delivery with photos/video.
Note: We cannot refund damaged outer packaging only if the product works as intended.

B) Defective Items

If your item is defective or not working as intended, contact us within 7 days of delivery with photos/video.
If approved, we will offer a replacement, refund, or store credit, depending on the situation.

C) Incorrect or Missing Items / Missing Parts

If you receive the wrong item or something is missing:

  • Wrong item: full refund or replacement

  • Missing accessories: accessories will be resent

  • Missing parts:

    • if functionality is not affected: partial refund or missing part reshipment

    • if functionality is affected: full replacement

Please contact us within 7 days of delivery with photos/video.

D) Marked as Delivered but Not Received

If tracking confirms the package was delivered, we generally cannot offer a refund or replacement.

If you believe the delivery was incorrect, we may require official confirmation from your local post office/carrier (such as a non-delivery certificate with stamp/confirmation). Carrier investigations may take time and outcomes depend on the carrier.

Before contacting us, please check your mailbox/safe place, ask neighbors/building reception, and contact the carrier/post office as soon as possible.

E) Undeliverable / Unclaimed Packages

Refunds are not available if delivery fails due to:

  • incorrect/insufficient address

  • unknown recipient / no such number

  • refused delivery

  • failure to pick up the parcel in time

  • no safe delivery location

  • customs not cleared or local carrier handling

If a parcel is returned due to the reasons above, reshipping fees may apply.

F) Delivery Delays / Tracking Issues

Orders are typically delivered within 5–8 business days, but delays can occur due to carrier issues, customs, weather, or local conditions.

If tracking is not updating or your order is delayed, contact us and we will investigate. Refunds/resends can only be considered after a reasonable investigation period.

4) Cancellations

Orders can only be cancelled if they have not yet been processed. Once an order is processed or shipped, it cannot be cancelled.

5) Returns (If Required)

In some cases, we may require an item to be returned as part of the resolution process. Returns must be approved in advance, and return shipping costs may apply depending on the case. Returned items may be inspected; items showing misuse or abnormal conditions may not qualify for a refund.

6) Refund Processing

If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your bank/payment provider to process the refund.

7) Force Majeure

We are not responsible for delays or issues caused by events outside our control, such as natural disasters, strikes, international conflicts, or customs inspections. We will always do our best to assist and keep you informed.

Contact

For refund requests, contact us at:
johan.salwork@gmail.com
Please include your order number and photos/video so we can help quickly.